Our mission

Our Story

Eighteen years ago, Mei Seballos embarked on her journey in the BPO industry, starting as a customer service agent for HSBC. Over the years, Mei's unwavering dedication and exceptional skills propelled her through various roles in prestigious companies, gradually ascending the professional ladder. It was during this ascent that Mei crossed paths with the CEO and CFO of Swann Communications.

Recognizing Mei's leadership prowess, they entrusted her to pioneer Swann's contact support in the Philippines. With a resilient and hardworking team under Mei's guidance, they not only met but exceeded expectations, successfully scaling Swann's support services in the Philippines. Mei's success story stands as a testament to her commitment to excellence and the transformative impact one leader can have on an entire industry.

Our Culture

We are a unique outsourcing and business services partner. What makes us different from the rest? We always put our people first!

We recruit the best and cultivate a culture they love, fueling their passion and expertise. We believe that  a positive and nurturing work environment translates to a high performing team.

With over 36 years of combined BPO experience, we specialize in optimizing call center operations, providing expert staffing, comprehensive training, and more. Our track record includes successful partnerships with major brands like Swann Communications, Uniden, and TechSmith, testament to our effective blend of people-centric culture and operational excellence."

Our core values

Putting Customers First

Actively listening and responding to customer needs, ensuring every interaction adds value and exceeds their expectations. We're dedicated to understanding and solving customer issues with empathy and efficiency.

Practicing Transparency

Engaging in open, honest communication with both clients and customers. We believe in clear, straightforward interactions that build trust and foster long-lasting relationships.

Continuously Improving

Regularly enhancing our skills, processes, and technology to stay at the forefront of industry standards. We're committed to learning and evolving, ensuring we always deliver the best possible service.

Empowering Responsibility

Equipping our team with the necessary tools, training, and authority to excel in their roles. We foster a culture of accountability where every team member takes ownership of their contributions to customer satisfaction

Adapting and Innovating

Remaining agile and open to new ideas in a rapidly changing environment. We proactively embrace change and innovation, ensuring our services meet the dynamic needs of your customers in an evolving marketplace.

It’s not something that we just strive for – we live by this principle every day.

Why choose us?

Global experience

Benefit from our extensive experience and industry knowledge, ensuring top-notch solutions tailored to your needs.

We have the agility to handle your different business requirements, offering targeted solutions based on your customer needs, and a commitment to your success.

Quality for value

Our dedication to quality ensures that every product and service we deliver surpasses expectations, providing value and satisfaction to our clients.

Client-centric Approach

We thrive when you succeed. Whether it's seizing opportunities, resolving queues, moderating content, or optimizing scalability, we're ready to assist. Our commitment ensures a smoother collaboration than any other company you've encountered.

High standards

We set the bar high for ourselves, delivering products and services that meet the strictest standards of quality. Our commitment to excellence guarantees that you receive nothing but the best.

Dedicated Team

Work with a dedicated team that thrives on job satisfaction. Our people love what they do, and that passion translates into exceptional outcomes for you.

High-touch Management

We offer strong team support with focused management. Our Team Leaders manage a smaller group of agents, allowing for more personalized attention compared to the larger teams typically handled in the industry.

Happy clients

Don't just take our word for it – hear it directly from our clients

Jason Carrington

"I highly recommend Southern Experts for any BPO or consulting needs in the Philippines. During the 10 years of utilizing services provided by Mei and Ted I always found them to be highly professional, responsive and accountable, with a focus on continuous improvement. Through Mei and Ted’s management the BPO was able to successfully handle inbound call volumes of around 40,000 calls per month with extremely high customer satisfaction levels. This enabled our business to focus on product innovation and logistics without the worry and cost associated with customer service, saving us millions of dollars every year."

Anna Claudio

I cannot express how impressed I am with the exceptional service provided by Southern Experts. Their team goes above and beyond to understand our unique hiring needs and consistently delivers top-tier candidates. From the initial consultation to the final placement, the professionalism and dedication exhibited them set them apart in the industry. They've not just filled positions; they've contributed to the success and growth of our team. Trustworthy, efficient, and results driven!

Contact us

Whether you have a request, a query, or want to work with us, use the form below to get in touch with our team.